Returns & Refund Policy

At Decorstroke.shop, customer satisfaction is important to us. If your purchase does not meet your expectations, you may be eligible to return or exchange certain items within 30 days of delivery.

1. Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

  • The item must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be returned

  • Proof of purchase (such as an order confirmation or receipt) must be provided

  • The product must not be customized beyond the standard options offered on the product page

2. Return Authorization Process

2.1 Request Approval

Before returning any item, you must contact us to obtain authorization.

Email: contact@decorstroke.sho

2.2 Return Instructions

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Detailed packaging and return instructions

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package

Returns sent without prior approval will not be accepted or processed.

3. Damaged or Incorrect Orders

If your order arrives with any issues, please contact us promptly.

3.1 Common Issues

  • Damaged items (including frames, prints, or packaging)

  • Incorrect product, size, design, or color

  • Missing parts or mounting hardware

We will assess the situation and provide an appropriate resolution.

4. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products (including items with added text or images)

  • Clearance or final sale items

  • Products damaged after delivery due to improper use or handling

5. Exchanges

To exchange a product, you must first complete the return process for the original item. A new order should then be placed separately. Approved returns may be eligible for credit toward your next purchase.

6. Refund Process

6.1 Inspection

Returned items are inspected within approximately 3–5 business days after receipt.

6.2 Refund Timing

If approved, refunds are issued to the original payment method within 5–7 business days. Depending on your bank or payment provider, additional processing time of 3–10 business days may apply.

7. Contact Information

For any return or refund inquiries, please contact us:

Email: contact@decorstroke.sho
Phone: +1 435 731 8461
Address: 260 S 370 E, Smithfield, UT 84335, USA